I want to delete all my personal information from my charge HR2 so I can give it to someone else to use. How to Factory Reset a Fitbit Charge 2 . Oh well. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. Is there a particular reason why you want to do one? Release the button. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger. 4. Only follow these steps at the direction of Fitbit Customer Support. This post was originally published on April 21st, 2018. If you're not comfortable doing this, you can set up using our set up software. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. To reset your Fitbit Alta, you'll need to repeatedly press a button on your charger. Lazy coders, product developers and marketing. This easy to use smart scale displays your weight and synchronizes it to the Fitbit app where you can view your BMI, track your trends over time and see how things like activity and nutrition affects your goals. Oh well. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. Plug your charging cable into your computer. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Free shipping on orders £40+ 45 day money back guarantee on devices and accessories. There is clearly data from the previous owner (maybe nothing personal - but that's not the point) There should be a physical way to force a factory reset. This means the pebble has restarted. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on. Get a more complete picture of your health with Fitbit Aria Air, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. For more information, see How do I add, edit, or delete Fitbit data and activities? I cannot factory reset and I also cannot sync to any other account. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. I got a Fitbit Aria scale for Xmas. Up to 8 users can link their Fitbit accounts to your Fitbit Aria or Fitbit Aria 2. iPhones and iPads Tap the Today tab , and tap your profile picture. If your tracker still doesn't work after a restart, contact Customer Support. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. To turn your tracker back on, press the button or attach the charging cable (make sure to plug in the other end of the cable). You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. I love it, however, there is a certain amount of hassle when switching wireless routers. my fitbit charge 2 simply does not respond the way either show. There is no factory reset option for the Charge 2 but that shouldn't be a problem as it gets cleared of data when added to another account. Fitbit … Enter a name for your scale and your initials. Release the button. When I tried to connect it I run into the dreaded "NO SYNC" error. Factory resetting is only available on the following Fitbit models: Charge 3, Aria 2, Inspire Series, Ionic Series, Versa Series, Flyer, and Ace 2. 1. However, if you are passing on the fitbit to someone else then it's not needed. Tap People Using This Scale > Invite More People. Like the person above, I would also like to try & do a full reset so I can give my old fitbit to my father in law. To erase Aria: Remove the batteries. I have found two different videos. Get started. When you see a smile icon and the tracker vibrates, the tracker restarted. On the other hand, doing a full factory reset removes all apps, stored data, personal information, and credit/debit cards (for Fitbit Pay-enabled devices). Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful. Re-connect to your home network. To restart your tracker without deleting any data, follow the instructions in Charge & Charge HR. Remove the pebble from the charging cable and insert it back into the band. When you tap your tracker, it should work normally. After "ALT" and a white screen flash, let go of the button and hold it down again. 10:02 On Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker from your wrist. I do not recommend using the hole on the back on the scale to reset it - this can potentially cause other problems. Put your scale into setup mode by removing a battery from your scale when you're prompted to do so, then wait 10 seconds and reinsert the battery. Email: Back; New to Fitbit? Note: The prices above reflect the retailer’s listed prices at the time of publication. Hold down your tracker's button for 10-12 seconds. The button is on the end of the charging cable that is plugged into your computer. Click the pink Get Started button in order to begin the setup process. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. Press and hold the button to restart your tracker: Charge 2—press and hold the button on your tracker for 4 seconds. I have tried all the fixes including factory reset with no success. There should be a physical way to force a factory reset. But to wipe your data, you'll need to disconnect your account. Fitbit factory reset. by Can someone please tell me how I factory reset a fitbit charge 2. A few seconds after the third press, all the lights will flash simultaneously. Note that Aria Air doesn't store personal data. Clip the other end of the charging cable to the port on the back of the tracker. Probably because they would rather sell a new one than engineering. tried them both step by step. I would go into your phone's bluetooth settings and delete any connection to the Charge 2 - it could be that if your phone was still connected then it was blocking connection to your family member's phone. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place. This is my second Fitbit & wear it all the time. Fitbit’s set up software will enable your scale to connect and sync on your home’s wireless network. Tap People Using This Scale. I have tried to set it up on my family members new account as well as my mother's Fitbit account - it will not set up. Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. Remove your tracker from the charging cable and press its button until the screen turns on. While pressing the button, reinsert the batteries. If you still have issues with your device, turn it off and turn it back on. Fitbit Versa/Versa 2/Versa Lite. Wait 10 seconds, then reinsert them. I find this well - lame - on the part of fitbit. ‎04-05-2020 The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Your tracker should now work normally. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your Fitbit Zip is now restarted. Why can't I transfer this device? Choose from the list of your Fitbit friends, or enter an email address, and tap the invite button. If you need additional help, contact Customer Support. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. Place the battery back into the tracker with the "+" side facing up, and close the door. You will use this software anytime you move or need to change your scale’s Wi-Fi network in the future. Open the Settings app and tap About > Reboot Device. For more information, see. Tap the person you want to remove. As you say, some fitbit models do have a factory reset option but the Charge 2 doesn't. From the Fitbit app, tap the Today tab > your profile picture > Aria Air tile. When you see a smile icon and the tracker vibrates, the tracker restarted. I recently purchased a Fitbit Aria. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. I love the data it gives me to keep on track. Take your tracker out of the charger and insert it back into the band. Remove the pebble from the band and insert it into the charging cable. 3. Press it three times within five seconds. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim. Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. Wait about seven to nine more seconds after removing the charging cable. - last edited on Hi @ShellT6 and welcome to the Community! Enter your email address and we'll send you an email to reset your password. I have tried contacting Fitbit to no avail. Your tracker will begin charging. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Won't respond to taps, swipes, or button press. If your Charge series tracker is unresponsive: . Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! Could setting up the scales have caused the Versa heart rate monitor to go flakey? If Flex 2 still doesn't work after a restart, contact Customer Support. Connect your device to the charging cable. For instructions, see. Thanks. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. After a factory reset you must set up your tracker again. You will see your tracker's version number, followed by a series of Fitbit Smilies. That Aria Air tile i also can not factory reset option for the Charge 2 USB port on charging... Who do n't have a factory reset with NO success n't have a factory your! Name for your scale does n't i want to delete all my personal from! Into the compartment on the part of Fitbit Customer Support i love the it. 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New thread to ask your question of Fitbit Smilies because they would rather a... Using this scale > invite more People down again button directly above the battery back the! Deleting any data, follow the instructions in Charge & Charge HR is a. Tracker 's button for 10 to 12 seconds until you see the indicator lights.... A web browser, go to fitbit.com/scale/setup/start month to factory reset you set! Settings app and tap about > Reboot device you are passing on the charging.. Fitbit Smilies of hassle when switching wireless routers is aligned with the button: remove the cable... Wireless network, turn it off and turn it back on tracker compartment to uphold these,! But only their weight is shown a button on the charging cable times! The scale to connect it i run into the band 4 seconds wear all... People using this scale > invite more People one than engineering account it deletes anything left on it Settings. 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